FAQ
Shipping
1. Do you offer international shipping?
Currently, we only offer shipping to United Kingdom, we are working to expand this to more countries
2. What are the shipping costs?
We are pleased to inform you that we offer free shipping on all orders, regardless of the amount. Whether you order a single item or multiple items, you will not pay any shipping costs.
3. How can I track my order?
- Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order by clicking the button in the shipping confirmation email or by entering your track & trace number on the following page: TrendoraVibes · 204232-130448-impulse-thema aanpassen · Shopify
- Our processing time is 1-2 working days. Once your package has been shipped, you can expect a delivery time of 5 to 10 working days. We do our best to get your order to you as quickly as possible, so you can enjoy your new fashion items soon.
Returns
- What is the return procedure? You can return your items within 30 days of receipt. To ensure a smooth return process, we recommend reading our return policy, which you can find in the footer of our website. When you want to register a return, you can simply send us an email. Our team is ready to assist you and guide you through the return process.
- What should I do if my item is damaged or defective? Contact our customer service as soon as possible with your order number and photos of the damaged item. We will ensure an appropriate solution.
- What should I do if I want to exchange an item? You can exchange items by returning them according to our return procedure and placing a new order for the desired item. To initiate this, you can email us at support@trendoravibes.com
Other questions
- Can I cancel or change my order? If you want to cancel or change your order, then please contact our customer service as soon as possible. We can only make changes as long as the order has not yet been processed.
- How can I use a discount code? Enter your discount code in the designated field during the checkout process. The discount will be automatically applied to your total amount.
- What payment methods do you accept? We accept various payment methods, including Paypal and Credit cards. You can see the available options during the checkout process.
- How can I find my size? Please refer to our size chart on the product page to find the correct size for your body type. If you are unsure, please contact us for advice.
- Do you offer gifts or gift cards?
- Yes, we offer gift cards. To request one, please email: support@trendoravibes.com
- How can I sign up for the newsletter? You can subscribe to our newsletter by entering your email address in the sign-up field below the page. You will receive updates about new products and exclusive offers.
- What is your privacy policy? We take your privacy seriously. Read our privacy policy to understand how and why we collect, use, and protect your personal information.